Customer Support Specialist

Plovdiv (Bulgaria) or Vienna (Austria) | f/m/x | Full-time

As part of our Customer Team, you’ll be responsible for ensuring the successful implementation of event projects for both new and existing clients using our event software and serve as the primary point of contact for all questions related to our event marketing platform.

As a member of our growing Customer Team, you’ll take care of our users in the DACH region and ensure they get the most out of our platform.

Ideally, you have several years of experience in the event industry and/or have successfully worked in technical support or service roles at a B2B SaaS company.

You’re looking for personal and professional growth at an organically growing event tech startup with a premium product for high-profile events and clients.

You’re proactive and enjoy identifying client issues and solving them with an extra level of dedication. You thrive under pressure.

Your Responsibilities and Tasks

$You handle client inquiries in both German and English through multiple channels, including phone and our support ticket system.
$You manage the support and service ticket desks and ensure that service level agreements (SLAs) and response times are consistently met.
$You serve as the first point of contact for clients, providing assistance with issues and offering solutions.
$You conduct online trainings for new and existing clients to familiarize them with Invitario’s software and services.
$You support clients in successfully implementing their event projects using our event software. This includes responsibility for briefing, event setup within the platform, and post-project follow-up.
$When needed, you provide on-site support at events in the DACH region to assist clients with using the software and hardware.
$You review and identify bugs and feature requests, and report them internally. You also test new features and resolved bug tickets as part of the development cycle.
$You keep the Knowledge Base articles up to date in both German and English and continuously work on improving support processes and procedures.
$As a subject-matter and product expert for Invitario, you represent the company and our event marketing solutions, confidently presenting our platform to both prospective and existing clients.
$You stay up to date on industry trends and software updates to continuously improve client support and consulting.

Our Requirements

$You have at least two years of experience providing service or technical support in a SaaS environment.
$A plus: Experience in the event industry or event management—you’re familiar with the life of an event planner and the lifecycle of an event.
$You bring basic IT knowledge to our team and have a foundational understanding of HTML and CSS.
$Basic knowledge of software development processes.
$Excellent communication skills in German and English.
$Confident presence in meetings, webinars, and client conversations.
$Experience working in cross-functional teams.
$Ability to effectively prepare and deliver presentations and online demos.
$Strong interpersonal skills and a strong work ethic.
$Ability to prioritize in a fast-changing environment.
$Familiarity with key software tools such as HubSpot, Jira, Confluence, and Slack is a plus.

We Offer

$ Exciting responsibilities in a results-oriented environment that values performance and growth.
$We’re committed to continuous learning and empowering your personal and professional growth.
$An international team built on mutual respect and appreciation.
$Flexible working hours and the option to work from home.
$A modern office in a central location in Vienna and Plovdiv.
$Regular team events and an open company culture.
$The opportunity to work at a growing SaaS company in the event tech space and actively help shape its future.

For legal reasons, we are required under Austrian law to disclose the minimum salary for this position. It is at least EUR 33,600 gross per year. Depending on your qualifications and experience, we offer a higher salary along with numerous benefits (see below).

Apply now

Your advantages with Invitario.

Exciting tasks and a
high degree of personal responsibility
in a highly qualified
and motivated team.

A positive, goal-orientated and relaxed corporate culture as well as a personal working atmosphere, that promotes mutual respect and appreciation.

Short decision-making processes and
close cooperation across all departments.

Flexible working hours and the option to work from home.

Annual budget for your personal development.

Public transportation subsidy
for Plovdiv or Vienna.

Snacks and drinks in the office, plus team lunches and activities.

A laptop of your choice
(Windows or Mac).

Modern, well-equipped offices in prime central locations in Plovdiv and Vienna.

Plus: The opportunity to be part of a high-growth SaaS company with exciting plans!

About Invitario

Invitario is a fast-growing SaaS startup based in Vienna that is revolutionizing how organizations engage with their stakeholders through virtual, hybrid, and in-person events.

We support organizations of all sizes and industries in realizing their full event marketing potential. Events are a key marketing channel for maintaining relationships with both external and internal stakeholders and driving growth.

Our event marketing platform streamlines event management with intelligent, automated workflows that boost efficiency and impact. By integrating event data into 360-degree communication strategies, we turn events into our clients’ most powerful marketing tool.

Join our team and help shape the future of event marketing!